Their customer service is non -existent (well one note on their Facebook page on the 11th of March, since then...ZILCH!) . I am not the only who pays an annual fee for their service, but this is pretty bad.
About 5 years ago they lost half my files and there was another long outage back in February. This explains the lack of posts for the time being until things get resolved. In Feb I tried another service, but it is not as user-friendly as Divshare.
Divshare has a great product, but I suppose weak infrastructure that they can't afford to replace and crap customer service. Oh dear...
3 comments:
Bloody hell - my files are showing, but page unavailable when trying to DL...
Just seen this in the Divshare - FB page...
Hello everyone,
Some of you might experience file playing/downloading and new file upload issues due to slow connectivity to some of our datacenters. The technical team is aware and trying to solve the problem. Apologize for the inconvenience caused.
The Service is in Maintenance mode now - uploads and file playing will be restored as soon as possible.
An update will be posted when we have more details, or when the problem is resolved and all systems operating normally.
Regards,
DivShare Support
Yeah, when it's up and running, divShare is great, but having two major maintenance issues already this year is really unacceptable. I've gone from having 100 items listed on eBay down to less than 10. And the complete lack of customer support is, quite simply, unprofessional. Do you remember the cryptic message your downloads will renew April 14, 2015. Are they telling us that's how long the site is going to be down? I wonder.
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